USER EXPERIENCE
User experience (UX) is the process of enhancing user satisfaction by improving the usability, accessibility, and pleasure provided in the interaction between the user and the product. UX focuses on having a deep understanding of users, what they need, what they value, their abilities, and also their limitations.
At the core of UX is ensuring that users find value in what you are providing to them. Peter Morville represents this diagram:
He notes that, in order for there to be a meaningful and valuable user experience, information must be:
- Useful: Your content should be original and fulfill a need
- Usable: Site must be easy to use
- Desirable: Image, identity, brand, and other design elements are used to evoke emotion and appreciation
- Findable: Content needs to be navigable and locatable onsite and offsite
- Accessible: Content needs to be accessible to people with disabilities
- Credible: Users must trust and believe what you tell them
USER INTERACTION
Interaction design defines the structure and behaviors of interactive products and services, and user interactions with those products and services. Good interaction design effectively communicates a system’s interactivity and functionality, defines behaviors that communicate a system’s responses to user interactions, reveals both simple and complex workflows, informs users about system state changes, and prevents user error.
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